Full-Time hours. Please note: Some unsocial hours working will be required including week-ends and evenings depending on business demand.
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Job Title: Assistant Conference Centre Manager
The Elim Conference Centre offers a combination of superb conferencing facilities and excellent accommodation, set in a former country house estate in the heart of the beautiful Malvern Hills, Worcestershire. It provides accommodation for up to 60 beds during the academic year and 130 during the summer season. In addition to serving Elim and Regents Theological College, it facilitates many other groups including church retreats, Christian organisations and business and educational groups.
Reporting to and working in conjunction with the Conference Centre Manager, the role is responsible for the operation of all aspects of conference business, including room hire and bookings, business development and customer service across the Malvern conference facility. Key elements of the role include:
This role is a maternity cover until January/March 2018.
Closing Date: 6th July 2017
Shortlisting: 7th July 2017
Duties and Responsibilities:
Handling of conference enquiries and bookings of all types. Working with the conference group organisers to provide rooms, facilities, catering and accommodation where required.
Liaison with catering and house-keeping to ensure seamless delivery of all aspects of conferences.
Ensuring that the highest standards of customer service and experience are offered to guests and that all reasonable needs are catered for. Dealing with a multitude of all types of requests and queries from conference guests.
Manning of the dedicated conference reception and the greeting and welcoming of guests on arrival, sometimes into evenings.
Assisting with the development of the conference business operation and marketing programme and creating awareness of facilities offered.
Conducting tours of our facilities to potential clients.
Liaison with Elim departments regarding the organisation of facilities for internal conferences and events.
£7,200-£8,600 depending on skills and experience
Part-Time hours. Please note: Some unsocial hours working will be required including week-ends and evenings depending on business demand.
Elim Conference Centre, De Walden Road, Malvern, WR14 4DF